Pre-sale Questions

How much do you charge for setting up a Basket2Go account?
Free. No setup charge is applied when you signup with us.

How much does the Basket2Go service cost?
£10 per year. Your shopping cart is completely customisable to match your online shop layout. We offer 14 days moneyback guarantee on your first registration to ensure you are 100% satisfied.

I do not have a website yet can I sign up?
If you are establishing your domain, or your site is under construction, you can still open an account with Basket2Go. Many users signup with Basket2Go to integrate the shopping cart in their online shop prior to actually being ready to begin selling.

Can I have more than one account with you for my different online shop?
You can have as many account as you needed. However, we reserse the rights to terminate any accounts.

Can I use my account to process more than one online shop?
Yes you can. However, we recommend you to open one account per online shop so that you can customise your shopping cart to match each of these web stores. This includes the shipping options, VAT , shopping cart layout, page title appear on the browser etc.

Control Panel

How to create a payment link to my customer?
Use our Create "Add to Cart" link creator to create Add to Cart Button, copy the link to your html email or web page.

I want to let my customers to specify the size/colour of the product, do you provide this feature?
Yes. When you create "Add to Cart" link, you can list down the product options, such as colour, size etc.

Can I offer different shipping options to my customers?
Yes. You can select up to four (4) postage and packing methods for your online shop. You can also specify different rate for each of the methods selected. We also allow you to offer free shipping to customers who purchase above certain threshold.

How do I specify the VAT in the shopping cart?
Click the "Account Information" page and specify the VAT. The default VAT is 0%.

Can I customise the shopping cart so that it just looks like other pages of my online shop?
Yes, you can customise the Basket2Go shopping cart to match your site layout. Simply login to your account and select the "Shopping Cart Layout" link. You need some basic HTML script to program it. For more information about HTML, please refer to website below:

1. W3School - HTML Tutorial
2. HTML Code Tutorial
3. HTML Goodies

What if I no longer need the Basket2Go account?
As Basket2Go has no contract to sign, you can terminate your account whenever you like. No refund will be issued if you decided to cancel your account after the initial 14 days. Please send an email to support@basket2go.net to request refund and account termination.

Accepted Payments

Can I accept credit and debit cards via Basket2Go?
Yes. We use PayPal, Nochex and Moneybookers to process online transactions. After your customer finished his/her shopping and checkout, he/she will be advanced to the payment gateway to complete the transaction. See our review on payment gateways.

Do I need to have a merchant account to accpet credit card payment online?
No. With Basket2Go, all online payments are handled by PayPal, Nochex and Moneybookers. Merchant account is provided by your bank after reviewing your past two years business performance. The reviewing process normally takes around 8 weeks to complete. For most new and small businesses, it is very difficult to obtain a merchant account.

How can I get the payment my customers pay me?
Payment gateways will send email notification everytime someone is paying to your PayPal / Nochex / Moneybookers account. You can then withdrawn money to your bank account, at anytime, by login to your PayPal, Nochex or Moneybookers account. For offline payment, your customer will print out the Offline Payment Form and send it together with cheque or postal order to your business address.

Do I need to sign up to both Nochex and PayPal? Which one is better?
In order to accept credit and debit card, you need to subscribe to at least one of the payment gateways we used. If your target customers are from the UK only, then Nochex is more than enough. However, if your customer use a credit or debit card issued from countries outside the UK, then Nochex cannot process the transaction. PayPal accpet all major credit and debit cards, but your customer need to sign up as a PayPal member before they can pay you. Read our review on payment gateways.

Can I accept currency other than Pound Sterling (GBP)?
Yes. Basket2Go shopping cart can handles six major currencies, such as USD, EUR, GBP, CAD, JPY and AUD. You can specify your trading currency in "Business Details" page within the control panel. However, if you are using Nochex as your payment gateway, you can only accept GBP, because Nochex is designed for GBP transactions only.

Others

What happens when someone buys something?
When your customer clicks the "Add to basket" link or button appears on your online shop, the product will be added to Basket2Go shopping cart. The customer can then return to your online shop and add more products to the basket. Once finished shopping he/she can checkout through payment method(s) you selected when register and pay for all products in the shopping basket in one payment.

How can I know what products my customer buy from my online shop?
All items your customer added to the Basket2Go shopping cart will be recorded in the PayPal / Nochex / Moneybookers transaction page. You will receive an email notification from PayPal / Nochex / Moneybookers about the payment and products your customer bought.

What you collect from my customers?
We only collect products they shop from your online shop (when they click the "Add to Cart" link). We do not collect personal information or credit/debit card details from your customer. These information are collected in the payment gateway by transaction service provider (i.e. PayPal, Nochex or Moneybookers). Please refer to PayPal, Nochex and Moneybookers sites for their privacy policy.